Background
The Standards describe best practice for intercultural working. They are intended as a quality benchmark.
They have been developed in response to a business need for these skills and were partly inspired by information in the CBI Education and Skills Survey 2008.
The standards are best practice guidelines. There is no intention for there to be any compulsion involved in the use and application of these.
The Standards
The standards are intended to be cross-sector. The six units can be used as individual stand-alone units or combined as relevant.
Unit 1: Core unit intended for anybody, from any country or culture, who is working with people from another country or culture
Unit 2: Building working relationships – useful for networking and partnership working in a cross-cultural/international context
Unit 3: HR issues – recruitment, promotion, etc. Intended to be helpful in strengthening diversity and equality policies and procedures
Unit 4: Managing a multicultural team
Unit 5: Managing delivery of a service to people from different countries or diverse cultures
Unit 6: Developing new markets with different countries or diverse cultures – deals with identifying the cultural and product/service expectations of people in new markets
Template Unit: Intended for use mainly by Sector Skills Councils to enable units to be combined with/embedded in other sector standards.
The Benefits
§ better communication between people of diverse cultures or different countries
§ mutually respectful and supportive working relations
§ more productive workforces
§ improved customer service
§ more effective international trade
§ strengthened diversity and equality policies and procedures
§ greater community cohesion
Next steps
The standards are reviewed every three years with a wide consultation process.
National Occupational Standards are used by awarding bodies as the basis for vocational qualifications. CiLT is now developing training and qualifications based on these standards.
Useful links
National Occupational Standards for Intercultural Working
National Occupational Standards for Languages
National Occupational Standards for Translation
National Occupational Standards for Interpretation
[1] CiLT, the National Centre for Languages, is the national centre for expertise and the government-approved UK Standards Setting Body for languages and intercultural skills. CiLT Cymru was established in 2002 as part of the CILT network.
Posted by
Posts
No comments:
Post a Comment